Business Operations • Program Strategy • Enablement

Hi, I'm Emmy.

I turn complex programs into scalable systems that work.

I’m a PMP-certified operations professional who transforms complex workflows into scalable systems, actionable reporting, and measurable business results. With experience across SaaS, cybersecurity, and technology programs, I connect people, processes, and data to improve efficiency, strengthen customer outcomes, and support sustainable growth.

Explore My Work View Résumé
PMP CSM 5+ Years Experience Business Operations Program Management SaaS + Cybersecurity
Emmy Corder
✦ Operations Strategy
PMP • CSM

About Me

I build structure where complexity lives.

I specialize in building the operational structure that helps organizations scale. My experience spans business operations, program management, customer lifecycle strategy, and cross-functional enablement across SaaS and cybersecurity environments.

As a Program Operations Lead supporting GitHub Education, I manage complex program workflows, improve operational reporting, streamline processes, and coordinate initiatives across teams. My work has contributed to a 72% reduction in operational backlog and a 20% increase in program enrollment.

Previously, at CORL Technologies, I helped build and scale Customer Success operations, supporting an approximately $800K client portfolio while driving improvements in retention, account growth, and operational performance.

I enjoy identifying inefficiencies, developing practical solutions, and translating data into decisions. Whether I'm building a Power BI dashboard, standardizing CRM workflows, or implementing a new process, my goal is to make work simpler, smarter, and more effective.

Business Operations Program Management GTM Operations Process Improvement Workflow Design Cross-Functional Leadership Operational Reporting Customer Lifecycle Strategy Risk Management Salesforce Power BI HubSpot Zendesk SaaS + Cybersecurity

Measurable Impact

Better systems should create measurable results.

A few outcomes from programs, workflows, and operational improvements I've led.

72% Reduction in operational backlog
20% Increase in program enrollment
$800K Strategic client portfolio managed
$200K Business revived through account strategy

Selected Work

The systems behind the outcomes.

Explore how I approach business operations, program execution, customer lifecycle strategy, risk management, and data-driven decision-making to deliver measurable organizational impact.

01 Program Operations

Turning complex operations into scalable systems.

Redesigned operational workflows, standardized processes, improved reporting, and strengthened cross-functional execution to support scalable global education programs.

72% ↓ Ticket Backlog Process Design Zendesk Change Management
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02 Customer Success

Building customer operations that support growth.

Helped establish and scale Customer Success operations at CORL, strengthening customer health, retention strategies, lifecycle management, and account growth across a cybersecurity SaaS portfolio.

$800K Client Portfolio QBR Strategy Customer Health Retention
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03 Risk & Governance

Building stronger controls into everyday operations.

Strengthened operational controls, eligibility verification, renewal governance, and reporting to improve program integrity, reduce risk, and support consistent decision-making at scale.

2,500+ Institutions Risk Management Governance Salesforce
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04 Data & Reporting

Turning operational data into better decisions.

Developed reporting solutions and operational dashboards across GitHub Education and CORL, improving KPI visibility, data quality, and decision-making through Salesforce, Power BI, and connected business systems.

Power BI Salesforce HubSpot SharePoint
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Let's Connect

Interested in building better systems?

I'm interested in opportunities across Business Operations, Program Management, GTM Operations, Revenue Enablement, and Customer Experience Operations. I enjoy helping teams simplify complexity, improve performance, and turn operational challenges into measurable results.

Email Me LinkedIn ↗ GitHub ↗