Emmy Corder | Program Operations & Program Management

About Me

I build structure where complexity lives.

I currently support GitHub Education as a contract Lead Education Administrator and Program Operations Lead, helping manage and improve the systems behind global education programs.

My work sits at the intersection of program management, operations, customer experience, data, and technology. I enjoy taking processes that are manual, unclear, or difficult to scale and turning them into structured workflows teams can actually use.

Before GitHub, I helped build Customer Success and Customer Experience operations at CORL Technologies, a cybersecurity SaaS company, where my work included customer health strategy, retention programs, QBRs, reporting, operational leadership, and process design.

Across both environments, the common thread has been translating ambiguity into practical systems that improve the experience for customers, teams, and leadership.

Program Management Program Operations Customer Success Process Improvement Workflow Design Cross-Functional Leadership Risk Management Salesforce Power BI Zendesk SaaS Cybersecurity

Measurable Impact

Better systems should create measurable results.

A few outcomes from programs, workflows, and operational improvements I've led.

72% Reduction in open ticket backlog

40% Reduction in unnecessary renewal volume

20% Increase in Campus Program enrollment

Selected Work

The systems behind the outcomes.

A closer look at how I approach program operations, customer strategy, risk, and data-driven decision-making.

01 Program Operations

Turning complex operations into scalable systems.

Modernized documentation, customer support workflows, operational standards, reporting, and escalation processes supporting GitHub Education.

72% ↓ Ticket Backlog Process Design Zendesk Change Management

View Case Study →

02 Customer Success

Building customer strategy from the ground up.

Helped build a Customer Success operating model at CORL through customer health, QBR, retention, and lifecycle strategies.

30% ↓ Client Churn QBR Strategy Customer Health Retention

View Case Study →

03 Risk & Governance

Building stronger controls into everyday operations.

Strengthened eligibility verification, renewal governance, documentation, reporting, and program integrity across a large-scale education program.

2,500+ Institutions Risk Management Governance Salesforce

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04 Data & Reporting

Turning operational data into better decisions.

Built and improved reporting systems across GitHub Education and CORL to surface trends, strengthen visibility, and connect operational data to action.

Power BI Salesforce HubSpot SharePoint

View Case Study →

Hi, I'm Emmy.

I turn complex programs into scalable systems that work.

I build structure where complexity lives.

Better systems should create measurable results.

The systems behind the outcomes.

Turning complex operations into scalable systems.

Building customer strategy from the ground up.

Building stronger controls into everyday operations.

Turning operational data into better decisions.

Interested in building better programs?