CASE STUDY • RISK & GOVERNANCE
Risk, Governance &
Program Integrity
GitHub Education • Contract
Strengthening operational governance through standardized eligibility verification, improved data quality, scalable review processes, and preventative risk controls across complex education programs.
SCALE & IMPACT
THE CHALLENGE
Consistency is a control.
High-volume eligibility programs depend on reviewers making consistent, traceable decisions.
I identified areas within onboarding and renewal workflows where review standards and documentation were not sufficiently standardized.
Some applications contained detailed verification while others contained limited documentation. Renewal decisions similarly lacked a consistent record explaining why an institution had passed review.
These inconsistencies created operational risk: decisions were harder to trace, duplicate or ineligible participation was more difficult to prevent, and escalation review required additional investigation.
ONBOARDING GOVERNANCE
Standardizing eligibility verification.
I created clearer standards defining what reviewers should verify, what types of organizations were eligible or ineligible, and how the evidence supporting a decision should be documented.
I also standardized how verification was recorded both with the application and within the internal issue created following an approval.
The objective was not to add unnecessary administrative work. It was to ensure that another reviewer or escalation owner could understand what had been reviewed and why the resulting decision had been made.
RENEWAL GOVERNANCE
Creating traceable renewal decisions.
Renewal reviews did not have a standardized method for recording how or why an institution passed review.
I incorporated structured review documentation into the team's repository issue templates so the rationale behind renewal decisions became part of the workflow itself.
Variable Documentation
Review completed with limited consistency in recording evidence or rationale.
Structured Review Record
Standardized verification notes embedded directly into the operational workflow.
DATA QUALITY & CONTROL
Addressing gaps before they became customer escalations.
Renewal operations relied on Salesforce reporting to identify institutions approaching renewal.
I identified gaps in the existing reporting logic that could exclude institutions requiring renewal review, creating risks to service continuity, operational accuracy, and customer experience.
I independently developed my Salesforce reporting capabilities and redesigned the report to improve visibility into upcoming renewals, enabling more consistent review planning and reducing reliance on incomplete operational data.
reduction in unnecessary renewal volume following improvements to renewal criteria and workflows.
PROGRAM INTEGRITY
Designing a scalable response to emerging risk.
Following the identification of increased fraudulent participation by the Platform Health team, I helped develop an operational response for reviewing a population of more than 2,500 institutions.
I proposed a scalable review approach that considered verification requirements, investigation effort, operational capacity, and cost while supporting consistent evaluation of potential program risks.
Beyond the immediate investigation, I identified opportunities to strengthen preventative controls within onboarding and renewal processes, connecting emerging risk patterns with longer-term improvements to program governance.
Detect
Recognize patterns indicating potential program risk.
Investigate
Establish a scalable review methodology.
Remediate
Address inappropriate or invalid participation.
Standardize
Strengthen verification and documentation.
Prevent
Use lessons learned to strengthen future controls.
BUSINESS IMPACT
Effective governance strengthens operations without creating unnecessary complexity.
By embedding verification standards, structured documentation, and more reliable reporting into existing workflows, I helped improve decision consistency, traceability, and operational efficiency.
This approach connected risk management with broader business objectives: protecting program integrity, reducing preventable rework, and supporting scalable operations as participation and complexity increased.